Support Center | Your Hassle-Free Shopping Assistant

7×12 Hour Online Service | Average Response Time <30 Minutes

I. Customer Service

1. Multi-Channel Instant Support

Live Chat
💬 Floating button: "Chat Now" (lower right corner)
Service Hours: Mon-Sun 8:30 AM - 9:00 PM (including holidays)

Email Support
📩 nls01@ecnls.com (Mark subject line 【Urgent】 for priority handling)

 

II. Returns & Exchanges

1. No-Stress Promise
✅ 7-Day No-Questions-Asked Returns (unopened items)
✅ 30-Day Quality Replacements (video proof required)

2. Exclusions
Non-Returnable Items:
❌ Opened electronics (anti-fraud protection)
❌ Custom-engraved products
❌ Non-defective items after 30 days